Everything DiSC® Productive Conflict

START HERE

A personal profile on how each person responds to conflict, and how to choose a better response

Everything DiSC® Productive Conflict gives every participant a personalized profile of the participant's DiSC® style in conflict: the destructive responses the participant slips into, the productive responses within reach, and practical steps for reframing thoughts in the moment. One assessment per person, returned as a personalized profile.

Everything DiSC® Productive Conflict combines the personalized insights of DiSC® with the proven science of cognitive behavioral theory. The program does not teach a step-by-step process for conflict resolution. Each participant learns personal techniques to curb destructive behaviors, so conflict becomes more productive.

Imagine a colleague questions your numbers in a team meeting. You feel the heat rise, and you hear yourself answer more sharply than you meant to. Your profile describes the automatic thoughts behind the sharp answer, and how to step back and choose a different response the next time.

Everything DiSC® Productive Conflict application tile

Three parts, in order

PART 1

DiSC® in conflict

Participants explore the DiSC® model and how their DiSC® styles shape their responses to conflict, including the priorities and motivators that influence behavior during challenging interactions.

PART 2

Destructive responses

Participants explore the automatic thoughts and triggers that lead to destructive conflict behaviors, and learn to recognize the early signs of a destructive response.

PART 3

Changing your response

Participants learn strategies for reframing destructive behaviors and engaging in more productive responses.

An introduction to Productive Conflict: how people can recognize destructive reactions and turn disagreement into better outcomes.

WHY ORGANIZATIONS CHOOSE IT

Conflict is inevitable; destructive conflict is not

Organizations choose Everything DiSC® Productive Conflict for a business reason: destructive conflict costs money. People avoid one another, decisions are delayed, good ideas go unspoken, and capable people leave.

Imagine two senior colleagues disagree about a project plan. The first colleague argues every point in the meeting. The second colleague agrees in the room and then stops replying to emails. Each colleague's profile describes the destructive responses the colleague's DiSC® style tends toward, and the productive responses the colleague can choose instead.

The profile helps participants turn destructive conflict behavior into productive responses, so more of the organization's time and energy goes into the outcomes the organization is measured on: productivity, retention and, in the end, profitability.

Colleagues in a meeting, with Everything DiSC® style halos

Team collaboration

Build a culture of healthy conflict and open communication, where team members feel safe expressing their thoughts, ideas and concerns.

Conflict management

Give team members the tools to navigate challenging situations with confidence, so issues are resolved promptly and do not escalate.

Engagement and productivity

Reduce destructive behaviors and improve communication, so teams focus on shared goals and not on misunderstandings.

Personal growth

Support ongoing development in emotional intelligence and conflict resolution skills, at work and beyond.

How the United Brotherhood of Carpenters used Everything DiSC® Productive Conflict with its teams.

Results vary with each team's culture, participation and follow-through: results disclaimer.

DiSC® AND CONFLICT

Each person starts with a DiSC® style in conflict, then learns to choose a different response

The Everything DiSC® Productive Conflict Map shows the four DiSC® styles, D, i, S and C, with eight words around the circle. The profile shows each participant how the participant's own DiSC® style shapes the response to conflict, and how other styles respond.

ControlAssertionExpressionReassuranceHarmonyStabilityObjectivityJustification

The profile then follows one conflict from the first thought to the response, because the response is the part each person can change.

The Everything DiSC® Productive Conflict Map: the four DiSC® styles with Control, Assertion, Expression, Reassurance, Harmony, Stability, Objectivity and Justification around the circle

Try it: how a conflict goes wrong, and how a person changes the response

THE CONFLICT

A colleague pushes back

A colleague challenges your proposal in front of the team.

AUTOMATIC THOUGHT

A thought arrives first

If they push me, I’ll push back harder.

NO PAUSE

The thought drives the behavior

The automatic thought and the emotion around the thought push the person toward a knee-jerk response.

DESTRUCTIVE RESPONSE

Arguing

The exchange centers more on winning than on finding the best solution.

FIRST STEP BACK, THEN REFRAME

A different thought

Maybe they don’t realize how aggressively they’re coming across.

PRODUCTIVE RESPONSE

A chosen response

The person is back in control and chooses a productive response, such as listening or determining the root of the problem.

Symphony 100 illustration of the model in the Everything DiSC® Productive Conflict profile. The two thoughts are examples from Wiley's sample profile for the D style.

Destructive responses the profile covers

ArguingBelittlingCaving inDefensivenessDismissing others’ opinionsBecoming overly dramaticExaggerating the problemExclusionFinger-pointingGossipingBecoming hypercriticalOverpoweringPassive-aggressionRevengeSabotageSarcasmStonewallingWithdrawing

Productive responses participants practice

ApologizingFinding compromisesDetermining the root of the problemCommunicating openly and honestlyStepping back to reflectSeparating emotions from factsTaking ownership of your partShowing flexibilityGiving people time and spaceRevisiting unresolved issuesAcknowledging others’ feelingsCommunicating respectfullySeeking active resolutionBeing aware of your feelingsGiving reassuranceListening

Three questions for reframing. Is this thought actually valid? Am I overreacting or exaggerating the problem? Is there another way I could look at the situation?

WHAT IS IN THE REPORT

Inside the profile

The Everything DiSC® Productive Conflict Profile helps participants improve self-awareness around conflict behaviors. In the profile, participants explore the destructive and productive conflict behaviors of each DiSC® style, learn how to manage their responses to conflict situations, and gain personalized communication strategies for engaging in productive conflict with colleagues.

Here is what each participant gets:

1

Your DiSC® style in conflict

The participant's DiSC® style in conflict, and how the destructive and productive conflict behaviors of each DiSC® style differ.

2

Destructive responses to reframe

The destructive responses the participant slips into, with practical steps for reframing thoughts in the moment.

3

Productive responses to practice

The productive responses within reach, and how to manage the participant's own responses to conflict situations.

4

Unlimited Comparison Reports

In MyEverythingDiSC®, any two participants can explore their similarities and differences, potential challenges in working together, and practical tips for improving their working relationship.

WHO IT IS FOR

Anyone who works with other people

Workplace conflict is uncomfortable and unavoidable. The profile is about each person's own response to conflict, so the profile suits a person in any role and at any level.

Professionals in an office, with Everything DiSC® style halos

Leaders and managers

Imagine you manage two strong people who no longer speak to each other. The profile shows you your own conflict behaviors first, so you can model a productive response for your team.

Two colleagues working together, with Everything DiSC® style halos

A team under pressure

Imagine you run a startup team with tight deadlines. Disagreements are frequent, and the team needs disagreements to produce better decisions and not lasting damage. Each profile shows a team member the destructive responses the team member falls into under pressure.

People learning together, with Everything DiSC® style halos

HR and people teams

Imagine you are the person colleagues come to when a conflict escalates. The profile gives each person the same language for conflict, so fewer conflicts reach your desk.

Who uses the profile

1

Current leaders and managers

Leaders and managers set the example for healthy conflict resolution. Everything DiSC® Productive Conflict helps leaders and managers understand their own conflict behaviors, recognize patterns within their teams and guide employees toward constructive interactions.

2

Aspiring leaders

Aspiring leaders benefit from preparing to manage conflict before stepping into a leadership role. The profile gives aspiring leaders foundational insights and practical strategies for interpersonal challenges, so aspiring leaders build credibility as future leaders.

3

HR professionals

HR professionals are often on the front lines of conflict resolution. Everything DiSC® Productive Conflict supports HR professionals in mediating disputes, encouraging open dialogue and creating training programs that promote healthy conflict management.

4

Organizational development practitioners

Organizational development practitioners use the profile to identify systemic conflict patterns and to put in place strategies for long-term cultural change.

Select your organization type

Tap your organization type to see why organizations like yours choose Everything DiSC® Productive Conflict.

HOW IT WORKS

From order to a better response in four steps

1

Order one profile per person

Priced per learner. From 13 learners, a lower volume rate applies to every learner in the order. If you administer the program from your own account, each profile uses 20 credits. See volume rates →

2

Each person takes the assessment

Each person completes the Everything DiSC® Productive Conflict assessment online. There are no right or wrong answers.

3

The profile arrives

Each participant receives a personalized profile of the participant's DiSC® style in conflict, with the destructive responses to watch for, the productive responses within reach, and practical steps for reframing thoughts in the moment.

4

Put the profile to work

Use the profile on its own, with a one-on-one coaching session, or in a workshop where colleagues practice the new responses together. While the profile benefits learners on its own, Symphony 100 recommends accompanying the profile with group training whenever feasible. Workshops are not included when you purchase an assessment and profile. Symphony 100 offers workshop packages, customized workshops quoted on a call, and one-on-one coaching sessions.

How big a group? Symphony 100's workshop packages are designed for groups of up to 10 participants, with the flexibility to extend to 12. For groups larger than 12, Symphony 100 forms several cohorts.

THE PLATFORM

After the profile: MyEverythingDiSC®

MyEverythingDiSC® extends the learning experience: a mobile-friendly, interactive learning portal that gives participants unlimited access to on-demand insights about DiSC® and strategies for applying DiSC® to real work situations. Everything DiSC® Productive Conflict runs on MyEverythingDiSC®, not on the Catalyst™ platform. Each profile includes unlimited Comparison Reports.

MyEverythingDiSC on a phone: explore the DiSC map

The profile, on any device

Each participant opens the participant's own profile at any time, on a computer, a tablet or a phone.

MyEverythingDiSC on a phone: comparison tips for working with a colleague

Compare styles with a colleague

Two colleagues compare their DiSC® styles and read tips for working together, including tips on managing tension.

MyEverythingDiSC on a phone: a group shown on the DiSC map

See the group on one map

Participants see where the members of a group sit on the DiSC® map.

Follow one learner through MyEverythingDiSC®, including the comparison reports that show how her style fits with a colleague's.

PRICING

The more learners, the lower the price per learner

$120 per learner for up to 12 learners. From 13 learners, the volume rate applies to every learner in the order:

$120

$114

$108

$104

$102

$100

$98

1–1213–2425–3738–4950–7475–99100+

Learners per order · price per learner

Price per person on a single purchase. Your volume rate is set by the quantity on one order and cannot be combined across orders. If you administer the program from your own account, each profile uses 20 credits.

Get an instant volume quoteFor an order of 13 learners or more. Plan with the credit calculatorSize a whole program across teams and rounds.

Everything DiSC® Productive Conflict Assessment & Profile
One personalized profile per person, with unlimited Comparison Reports

$120
per learner

Prices are in US dollars. Sales tax, where applicable, is calculated at checkout.

Group reports for your team. The Everything DiSC® Facilitator Report and the Everything DiSC® Group Culture Report, $150 each, work with Productive Conflict profiles. Holders of the Practitioner Experience can generate unlimited group reports at no charge; everyone else buys the reports. Facilitator Report → Group Culture Report →

Rather have Symphony 100 run it?

$5,000 per cohort of up to 10 · +$180 per extra participant, up to 12

The Everything DiSC® Productive Conflict Workshop Package: three live, online sessions for your own cohort, with 10 Productive Conflict profiles included and a personal plan for each participant. Productive Conflict Workshop Package →

Running the program in-house?

$1,495 per kit

The Everything DiSC® Productive Conflict Facilitation Kit gives your own facilitator three training modules, two optional activities and PowerPoint® with embedded video. Participant profiles are sold separately. Productive Conflict Facilitation Kit →

Frank November, Founder & CEO of Symphony 100

Not sure which option fits?

Book a 20-minute Everything DiSC® intro call with Frank November. Bring your group, your goals, and your timeline, and leave knowing which option fits.

Book a 20-minute intro call

SUPPORT AND REFUNDS

Support when you need it

Technical and program support

Technical support comes from Wiley's dedicated team, available 24 hours a day, every day, by chat, phone and email. Symphony 100 provides the non-technical guidance: profile debriefs, interpretation and program questions.

Refunds

Assessments and profiles are digital products: access codes go live at checkout and are not refundable once access is issued. The Symphony 100 Guarantee →

A team laughing together during an Everything DiSC® session

RESOURCES

See it before you buy

Read what sets Everything DiSC® apart, and the research behind the assessment.

The Everything DiSC® DifferenceTwo pages on what sets Everything DiSC® apartPDF ↓Theory & ResearchThe DiSC® model and the research behind the assessmentPDF ↓Research ReportThe validity research for the Everything DiSC® assessmentPDF ↓How My Graph Became a DotFrom DiSC® Classic to Everything DiSC®: how the model is measured and shownPDF ↓

Assessment & Profile