EVERYTHING DiSC® PRODUCTIVE CONFLICT
Facilitation Kit
modules
activities
embedded video
and handouts
START HERE
Run Everything DiSC® Productive Conflict training with your own facilitator
The Everything DiSC® Productive Conflict Facilitation Kit empowers teams to harness the power of workplace conflict. Conflict is an unavoidable part of working relationships, and when conflict is managed constructively, conflict can become a catalyst for innovation and trust.
Everything DiSC® Productive Conflict is a classroom training and personalized learning experience that increases self-awareness around conflict behaviors. By combining the personalized insights of DiSC® with the proven science of cognitive behavioral theory, the program helps each participant respond to the uncomfortable and unavoidable challenges of workplace conflict. Rather than focus on a step-by-step process for conflict resolution, participants gain personalized techniques to curb destructive behaviors, so conflict can become more productive and improve workplace relationships and results.
How a conflict goes wrong, and how a person changes the response
A colleague pushes back
A colleague challenges your proposal in front of the team.
A thought arrives first
If they push me, I’ll push back harder.
The thought drives the behavior
The automatic thought and the emotion around the thought push the person toward a knee-jerk response.
Arguing
The exchange centers more on winning than on finding the best solution.
A different thought
Maybe they don’t realize how aggressively they’re coming across.
A chosen response
The person is back in control and chooses a productive response, such as listening or determining the root of the problem.
Symphony 100 illustration of the model in the Everything DiSC® Productive Conflict profile. The two thoughts are examples from Wiley's sample profile for the D style.
Destructive responses the profile covers
Productive responses participants practice
Three questions for reframing. Is this thought actually valid? Am I overreacting or exaggerating the problem? Is there another way I could look at the situation?
WATCH
See Everything DiSC® Productive Conflict at work
A short look at what Productive Conflict changes for a team.
How the United Brotherhood of Carpenters used Everything DiSC® Productive Conflict with its teams.
WHAT IS IN THE KIT
A complete facilitation kit you can customize as your own
Each module includes:
- Customizable PowerPoint® embedded with video
- Participant handouts
- A Facilitator's Guide that supports the Everything DiSC® Productive Conflict Profile
Optional DiSC® Conflict Map and Comparison Report activities, with facilitator's guides, are also available.
Three training modules
DiSC® in conflict, destructive responses, and changing your response.
Two optional activities
The DiSC® Conflict Map and the Comparison Report, each with a facilitator's guide.
Easily customizable
Select and switch out video clips, modify slides, the Facilitator's Guide and participant handouts, and add or delete segments to fit any timeframe or workshop configuration.
THE MODULES
Three modules and two optional activities
Each module builds on the DiSC® model, guiding participants through self-discovery, practical skill-building and planning. Choose a module to see what the module covers.
MODULE 1
DiSC® in conflict
Participants explore the DiSC® model and how their DiSC® styles shape their responses to conflict. Through guided activities, participants identify the underlying priorities and motivators that influence their behavior during challenging interactions.
MODULE 2
Destructive responses
Participants explore the automatic thoughts and triggers that lead to destructive conflict behaviors. Participants identify common pitfalls, such as defensiveness or avoidance, and learn to recognize early signs of destructive responses.
MODULE 3
Changing your response
Participants learn strategies for reframing destructive behaviors and engaging in more productive responses, and practice the techniques in real-world scenarios. Each participant creates a personalized plan for handling conflict.
OPTIONAL ACTIVITY
DiSC® Conflict Map
Participants use a visual tool to map conflict behaviors, which shows how different styles interact during moments of tension.
OPTIONAL ACTIVITY
Comparison Report
The activity uses the Everything DiSC® Comparison Report to analyze similarities, differences and potential friction points between two people, so both people can collaborate more productively.
A guide, not a stopwatch. The Facilitator's Guide is a guide that facilitators adapt: to the group, to the schedule, and to the conflicts the team actually faces.
PARTICIPANT PROFILES
Each participant needs an Everything DiSC® Productive Conflict Profile
The Everything DiSC® Productive Conflict Profile helps participants improve self-awareness around conflict behaviors. In the 22-page profile, participants explore the destructive and productive conflict behaviors of each DiSC® style, learn how to manage their responses to conflict situations, and gain personalized communication strategies for engaging in productive conflict with colleagues.
The profile is sold separately from the kit. Everything DiSC® Productive Conflict Profile →
THE FOLLOW-UP TOOLS
After the training: MyEverythingDiSC® and reports
MyEverythingDiSC® extends the learning experience: a mobile-friendly, interactive learning portal that gives participants unlimited access to on-demand insights about DiSC® and strategies for applying DiSC® to real work situations. Everything DiSC® Productive Conflict runs on MyEverythingDiSC®, not on the Catalyst™ platform.
The profile, on any device
Each participant opens the participant's own profile at any time, on a computer, a tablet or a phone.
Compare styles with a colleague
Two colleagues compare their DiSC® styles and read tips for working together, including tips on managing tension.
See the group on one map
Participants see where the members of a group sit on the DiSC® map.
Comparison Reports
Any two participants can explore their similarities and differences, potential challenges in working together, and practical tips for improving their working relationship.
Team View
With no limit to the number of participants included, the Team View gives an at-a-glance view of a group of participants and their individual Everything DiSC® maps.
Group Culture Report
Determine the group's DiSC® culture by exploring its advantages and disadvantages, impact on group members, and influence on decision-making and risk-taking. Sold separately.
WHO IT IS FOR
For HR and L&D teams who need proven training on managing conflict
The kit is designed for HR professionals, team leaders and trainers. Through self-awareness, reflection and the application of DiSC® principles, participants learn to treat conflict as an opportunity to build a more cohesive team.
HR and L&D professionalsEnhance professional development programs by embedding conflict management training that improves workplace culture and team dynamics.
Trainers and consultantsDeliver workshops that equip teams to navigate conflict constructively, and offer clients a way to address workplace tension.
Leaders and executivesModel open communication, address tension early, and build an organizational culture that champions constructive conflict.
Practical uses for the kit
Conflict resolution workshops
Guide teams and individuals to recognize their destructive conflict behaviors and shift toward productive responses.
Team development programs
Help teams identify the underlying behaviors and stressors that cause conflict, and adapt their responses.
Leadership development
Support leaders in modeling productive conflict behaviors and creating a culture of healthy dialogue.
Cross-functional collaboration
Address conflict between departments or teams with differing priorities, and improve alignment and decision-making.
Where the kit fits
Startups and scale-upsEquip small, agile teams to navigate growing pains and high-pressure environments, and turn disagreements into breakthroughs.
Investors and venture capitalEquip founders and leadership teams in portfolio companies to manage conflict and navigate rapid growth.
High-tech companiesHelp teams manage fast-paced development and high-stakes decisions, and handle the interpersonal challenges that impede innovation.
Multinational organizationsImprove collaboration across diverse teams and regional cultures, and align teams with overarching strategic goals.
Research centersTurn interpersonal conflicts among researchers into productive discussions, under the pressure of grant funding, tight deadlines and cross-disciplinary work.
NonprofitsEquip teams to navigate the emotionally charged disagreements that can arise in mission-driven work.
DELIVERY AND SUPPORT
Receiving your kit
Once your order is processed and the facilitation kit is registered, you'll receive a personalized email from Wiley containing a secure link and activation key to access your digital materials, without the delays and costs of shipping.
Technical support comes from Wiley's dedicated team, available 24 hours a day, every day, by chat, phone and email. Symphony 100 provides the non-technical guidance: profile debriefs, report interpretation and program questions.
Certification is optional for the Everything DiSC® Productive Conflict Facilitation Kit; the Everything DiSC® Certification page describes the program.
Our guide to choosing facilitators compares internal, external and hybrid delivery: Choosing and developing facilitators.
PRICING
One kit, one price
| Everything DiSC® Productive Conflict Facilitation Kit Digital kit, English (US). Participant profiles are sold separately. | $1,495 |
Prices are in US dollars. Sales tax, where applicable, is calculated at checkout. Facilitation kits cannot be bought with credits.
Rather have Symphony 100 deliver it?
Live sessions facilitated by Symphony 100, profiles included, for cohorts that want the experience delivered. Anything customized is quoted on a call. Book a call →
Not sure which kit is right?
Compare the profiles in the comparison tables, or book a 20-minute Everything DiSC® intro call with Frank November. We will help you determine which kit(s) will best match your needs.
Everything DiSC® Productive Conflict Facilitation Kit
$1,495 per kit · digital delivery from Wiley