EVERYTHING DiSC® PRODUCTIVE CONFLICT
Three sentences people say in a workplace where conflict goes underground.
“I just avoid him. Avoiding him is easier.”
“Every meeting turns into the same argument.”
“I said nothing in the room and complained afterwards.”
START HERE
Everything DiSC® Productive Conflict combines the personalized insights of DiSC® with the proven science of cognitive behavioral theory. The program does not teach a step-by-step process for conflict resolution. Each participant learns personal techniques to curb destructive behaviors, so conflict becomes more productive. Each participant receives a 22-page profile on the destructive and productive conflict behaviors of each DiSC® style.
The Workshop Package takes your group through the profile in three live, online sessions for your own cohort of up to 10. The first session covers DiSC® in conflict, the second session covers destructive responses, and the third session covers changing your response.
A colleague challenges your proposal in front of the team.
If they push me, I’ll push back harder.
The automatic thought and the emotion around the thought push the person toward a knee-jerk response.
The exchange centers more on winning than on finding the best solution.
Maybe they don’t realize how aggressively they’re coming across.
The person is back in control and chooses a productive response, such as listening or determining the root of the problem.
Symphony 100 illustration of the model in the Everything DiSC® Productive Conflict profile. The two thoughts are examples from Wiley's sample profile for the D style.
Three questions for reframing. Is this thought actually valid? Am I overreacting or exaggerating the problem? Is there another way I could look at the situation?
WHO IT IS FOR
Workplace conflict is uncomfortable and unavoidable. The workshop is about each person's own response to conflict, so the participants can be one team or a mixed group from across the organization.
Leaders and managersImagine you manage two strong people who no longer speak to each other. The workshop shows you your own conflict behaviors first, so you can model a productive response for your team.
Aspiring leadersImagine you are about to lead a team for the first time. The workshop prepares you to handle disagreement before the first hard conversation arrives.
A team under pressureImagine you run a startup team with tight deadlines. Disagreements are frequent, and the team needs disagreements to produce better decisions and not lasting damage.
HR and people teamsImagine you are the person colleagues come to when a conflict escalates. The workshop gives the organization one language for conflict, so fewer conflicts reach your desk.
PURPOSE AND KEY OBJECTIVES
Organizations book this workshop for a business reason: destructive conflict costs money. People avoid one another, decisions are delayed, good ideas go unspoken, and capable people leave.
The purpose of the Workshop Package is to help participants turn destructive conflict behavior into productive responses, so more of the organization's time and energy goes into the outcomes it is measured on: productivity, retention and, in the end, profitability.
Each participant understands how the participant's own DiSC® style shapes the response to conflict, and how other styles respond.
Participants recognize their own destructive responses and the automatic thoughts behind the responses.
Participants practice stepping back from the emotion and reframing the automatic thought.
Each participant leaves with productive responses to call on and a personal plan.
Your objectives may differ. Symphony 100 discusses these objectives with you up front. If your group has different priorities, the objectives and the emphasis of the sessions are adjusted to match. Results vary with each group's culture, participation and follow-through: results disclaimer.
WHY A WORKSHOP
Imagine every participant has read the participant's own 22-page profile. Each person now knows the person's own destructive habits. The next disagreement arrives on a busy Tuesday, and the old habit wins, because nobody has practiced the new response.
WHO FACILITATES
Every Productive Conflict Workshop Package is facilitated by a Certified Everything DiSC® Practitioner. From time to time, a producer assists the facilitator to keep the delivery smooth and professional.
Some organizations prefer to certify their own facilitator or to share the delivery. Our guide to choosing and developing facilitators compares internal, external and hybrid delivery. If you would rather deliver the program in-house, see the Productive Conflict Facilitation Kit and Everything DiSC® Certification.
WHAT IS INCLUDED
THE LIVE SESSIONS
The three sessions, four and a half hours in total, run live and online on a private Zoom link, with polls, breakout discussions and realistic scenarios. The sessions follow Wiley's three Productive Conflict modules. Choose a session to see the session's topics.
SESSION 1 · 90 MINUTES · DiSC® IN CONFLICT
Participants learn how each DiSC® style behaves in conflict.
Key outcome. Each participant understands how the participant's own DiSC® style shapes the response to conflict.
SESSION 2 · 90 MINUTES · DESTRUCTIVE RESPONSES
Participants look at what happens before a destructive response.
Key outcome. Each participant can name the participant's own destructive responses and the automatic thoughts behind the responses.
SESSION 3 · 90 MINUTES · CHANGING YOUR RESPONSE
Participants practice a different response.
Key outcome. Each participant leaves with a personal plan for handling conflict in a more productive way.
A guide, not a script. The time spent on each topic varies with the group, so the facilitator adjusts the pace to your group. Symphony 100 also reviews this syllabus on a regular basis and adjusts the topics and activities to better meet clients' needs, so the outline above is subject to change.
THE PLATFORM
Everything DiSC® Productive Conflict runs on MyEverythingDiSC®, the interactive learning portal that is exclusive to the Everything DiSC® product suite. Productive Conflict is not on the Catalyst™ platform. A MyEverythingDiSC® account is included for each participant, and each participant keeps the account after the sessions end.
Each participant opens the participant's own profile at any time, on a computer, a tablet or a phone.
Two colleagues compare their DiSC® styles and read tips for working together, including tips on managing tension.
Participants see where the members of a group sit on the DiSC® map.
HOW IT WORKS
The first step after your order is a call with Symphony 100 to go through the logistics: who is taking part, how the assessments go out, and what your group wants from the workshop.
Every participant completes the Everything DiSC® Productive Conflict assessment. Symphony 100 confirms that all the assessments are in before the workshop is scheduled.
Once the assessments are complete, Symphony 100 schedules the three live sessions with you.
Participants move from their style in conflict, through destructive responses, to a changed response. Each participant keeps a MyEverythingDiSC® account and a personal plan.
PRICING
| Productive Conflict Workshop Package Up to 10 participants: three live sessions and 10 Productive Conflict profiles | $5,000 |
| Extra participants Add up to 2 more people, for a dozen participants | +$180 each |
Prices are in US dollars. Sales tax, where applicable, is calculated at checkout.
The best learning happens in engaging, interactive groups where every participant is seen, heard and involved. Each workshop is built around 10 participants, with the option of adding 2 more for a dozen. Twelve is the breaking point: beyond a dozen, the quality of the discussion drops.
Order one package per cohort; several cohorts can run in parallel or one after another. Workshops are delivered remotely. Other arrangements (including in-person) and anything else customized are by custom quote on a call: Coaching, Consulting & Program Services →
Book a 20-minute Everything DiSC® intro call with Frank November. Bring your group, your goals, and your timeline, and leave knowing which option fits.
Book a 20-minute intro call$5,000 per cohort of up to 10 · +$180 per extra participant, up to 12
EXPERIENCE IT FIRST
Experience it first: a live 90-minute online workshop with Frank, your own Everything DiSC Workplace® on Catalyst™ profile included.
$250 per seat
FACILITATED BY SYMPHONY 100
The Base Experience delivered live to your cohort in two sessions, profiles included.
$3,500 per cohort of up to 10 · +$150 per extra participant
FACILITATED BY SYMPHONY 100
Miscommunication at work often creates roadblocks, but what about the emotional responses that drive tension?
$6,500 per cohort of up to 10 · +$210 per extra participant
FACILITATED BY SYMPHONY 100
The Base Experience with Management, delivered live to your cohort, profiles included.
$7,750 per cohort of up to 10 · +$210 per extra participant
