THE FIVE BEHAVIORS® TEAM DEVELOPMENT
Three sentences people say on a team that is working hard and not working together.
“We agree in the room and disagree in the hallway.”
“Nobody says what they really think in our meetings.”
“Everyone protects their own department.”
START HERE
The Five Behaviors® Team Development is based on Patrick Lencioni's book The Five Dysfunctions of a Team. Every member of one intact team completes an assessment, and each team member receives a personalized Team Development profile that shows how the team as a whole is doing on the five behaviors: Trust, Conflict, Commitment, Accountability and Results.
The Team Development Program takes your team through the profile in seven live, facilitated sessions. The team works on the team's own behavior: the real meetings, the real decisions and the real commitments of this team. The team leaves with a team-wide action plan.
The model is a pyramid. Each behavior is the foundation for the next behavior.
Each behavior is the foundation for the next one. Choose a level, or build the model from the base up.
The Five Behaviors® model. Graphics: Wiley.
WATCH
An overview of The Five Behaviors® model: trust, conflict, commitment, accountability, and results, and how teams work through them together.
WHO IT IS FOR
Team Development is for an intact team: a group of people who work together regularly, share goals and depend on one another. The whole team takes part, including the leader of the team.
A leadership teamImagine you are a CEO whose executives each run a strong department and rarely act as one team. The program helps the leadership team strengthen alignment and accountability, and the organization follows the leadership team's example.
An intact team at any levelImagine you lead a product team of eight people. The team is good and wants to be better. The program deepens trust, improves communication and helps the team achieve lasting results.
A team facing a challengeImagine your team has low trust, avoids hard conversations, or does not follow through on decisions. The program gives the team a safe, guided setting to address those issues directly.
A new or newly combined teamImagine two groups have just merged under one leader. The program gives the new team one language and one set of team norms from the start.
Not one intact team? For a mixed group of people from different teams, or for a group larger than 12, see The Five Behaviors® Personal Development Workshop Package.
PURPOSE AND KEY OBJECTIVES
Organizations book this program for a business reason: a team that does not work as a team costs money. Decisions are reopened, problems stay hidden, priorities compete, and capable people leave a team that frustrates them.
The purpose of the Team Development Program is to help your team become a cohesive team, so more of the team's time and energy goes into the outcomes the team is measured on: productivity, retention and, in the end, profitability.
Build a foundation of vulnerability-based trust.
Engage in productive conflict around ideas and decisions.
Align around key decisions with clarity and buy-in.
Strengthen collective accountability for shared objectives.
Agree a team-wide action plan and put team results first.
Your objectives may differ. Symphony 100 discusses these objectives with you up front. If your team has different priorities, the objectives and the emphasis of the sessions are adjusted to match. Results vary with each team's culture, participation and follow-through: results disclaimer.
THE BOOK AND THE MODEL
Patrick Lencioni introduced the model in his best-selling book The Five Dysfunctions of a Team. Wiley then adapted Lencioni's model into a training program with a research-validated assessment and a personalized profile.
The model is simple and sound: Trust, Conflict, Commitment, Accountability and Results. A team does not need a background in psychology to understand the model, and a team can start using the model in the team's next meeting.
WHY A FACILITATED PROGRAM
Imagine your team has read the profile. The scores show low trust and little healthy conflict. Now someone has to say the uncomfortable sentence out loud, and the person who usually runs the meeting is part of the pattern.
WHO FACILITATES
Frank November, Founder & CEO of Symphony 100 and a Five Behaviors® Certified Practitioner, facilitates the Team Development Program. From time to time, a producer assists the facilitator to keep the delivery smooth and professional.
Some organizations prefer to certify their own facilitator or to share the delivery. Our guide to choosing and developing facilitators compares internal, external and hybrid delivery. If you would rather deliver the program in-house, see The Five Behaviors® Facilitation Kit and The Five Behaviors® Certification.
WHAT IS INCLUDED
THE SEVEN LIVE SESSIONS
The program runs as seven 90-minute sessions, ten and a half hours in total, live and online. Organizations that keep meetings to an hour can choose weekly 60-minute sessions instead. Each 90-minute session has a short stretch break near the midpoint. Choose a session to see the session's topics.
SESSION 1 · 90 MINUTES
The team sets expectations and meets the model.
Key outcome. The team understands the model, the purpose of the program, and each member's role in building a cohesive team.
SESSION 2 · 90 MINUTES
The team lays the foundation with vulnerability-based trust.
Key outcome. The team names the barriers to trust on this team and selects one trust-building practice.
SESSION 3 · 90 MINUTES
The team turns disagreement into productive dialogue.
Key outcome. The team shares one understanding of how conflict affects the team and has practical tools for constructive conflict.
SESSION 4 · 90 MINUTES
The team moves from debate to decisions.
Key outcome. The team has techniques for gaining clarity and buy-in, even when opinions differ.
SESSION 5 · 90 MINUTES
Team members hold themselves and one another to high standards.
Key outcome. Team members can give and receive feedback and can start an accountability conversation with confidence.
SESSION 6 · 90 MINUTES
The team aligns individual motivations with team goals.
Key outcome. The team recognizes what pulls attention away from collective results and commits to shared objectives.
SESSION 7 · 90 MINUTES
The team turns the insights into a plan.
Key outcome. The team leaves with a team-wide action plan and personal steps for each member.
A guide, not a script. The time spent on each topic varies with the team, so the facilitator adjusts the pace to your team. Symphony 100 also reviews this syllabus on a regular basis and adjusts the topics and activities to better meet clients' needs, so the outline above is subject to change.
TEAM DEVELOPMENT OR PERSONAL DEVELOPMENT
Using both. Many organizations start with Personal Development to introduce the model to individuals, and follow with Team Development for intact teams.
HOW IT WORKS
The first step is a call with Symphony 100 to confirm that Team Development fits your team, and to go through the logistics: who is on the team, how the assessments go out, and what your team wants from the program.
Every member of the team completes The Five Behaviors® Team Development assessment. Symphony 100 confirms that all the assessments are in before the sessions are scheduled.
Once the assessments are complete, Symphony 100 schedules the seven live sessions with you.
The team works through the five behaviors and leaves with a team-wide action plan and the commitments each member made.
PRICING
| The Five Behaviors® Team Development Program One intact team of up to 10: seven live online sessions and a Team Development profile for every team member | Quoted for your team |
| Extra team members Add up to 2 more people, for a team of a dozen | Included in your quote |
| 60-minute sessions The same program in weekly sessions of one hour | Quoted for your team |
Quotes are in US dollars. Sales tax, where applicable, is added to your quote.
The program is built around one team of up to 10 members, with the option of adding 2 more for a dozen. Twelve is the breaking point: beyond a dozen, the quality of the discussion drops, and every member of a team needs to be heard.
Each intact team takes the program as its own team. For a larger or mixed group, see the Personal Development Workshop Package. Every team receives a quote: Request a quote → See also Coaching, Consulting & Program Services →
Book a call with Frank November. Bring your team, your goals, and your timeline, and leave knowing whether Team Development fits.
Book a callCustom quote per team of up to 10, or up to 12 with extra members · profiles included
Authorized Partner
FACILITATED BY SYMPHONY 100
Based on Patrick Lencioni’s The Five Dysfunctions of a Team, this workshop takes one cohort through trust, conflict, commitment, accountability, and results, with a profile for every participant.
From $5,250 per cohort · by package type and cohort size
